Will the Wave fit my wrist?
Yes! The Wave’s band adjusts to fit wrists between 130 - 210 mm (about 5.1 - 8.3 in) in circumference. If an Apple Watch, a Fitbit, or any other wearable device fits your wrist, then the Wave fits your wrist.
Why the wrist? Can I wear it elsewhere?
The inside of your wrist is one of the most temperature-sensitive spots on your body. That’s because there is a high density of temperature-sensitive nerve endings, known as thermoreceptors. If you’ve ever run cold water on your wrists, you already how sensitive this area is!
The Wave was designed to work best on the inside of your wrist. That said, we have heard from some customers who wear their Waves in creative ways. Keep in mind that different parts of the body have different thermal sensitivities, so something that feels just warm on one part of the body might feel too hot in a different spot. For this reason, we'd recommend being careful when trying Embr Wave on other parts of the body for the first time.
What if I already wear an Apple Watch or something else on my wrist?
We have lots of customers who already wear an Apple Watch. Most tell us that they treat the Wave as an accessory for certain occasions.
For example, if they’re headed to a place where they know they’ll be uncomfortable or stressed (like a restaurant, grocery store, or work event), they’ll opt for the Wave instead of their Apple Watch. Or they’ll bring their Wave along in a pocket book and break it out when the time is right. We do have other customers who wear both at the same time.
Is it just tricking my brain?
The Wave doesn’t trick your brain, and it’s not a placebo. It works naturally with your body and mind, responding as it normally would to local temperature sensations. Think about how you feel on a cold day holding your hands around a warm mug or splashing water on your face in the summer. The Wave packages those feelings into a device that you can wear every day, and customize it just for you.
How powerful is the Wave?
The Wave is not designed for extreme conditions and should not be considered a replacement for a jacket or additional layers, nor can it prevent you from heatstroke or heat exhaustion. The Wave is for moments of discomfort, not danger.
How long is the battery life and how do I charge it?
Embr Wave is designed to give about 15-50 sessions of warming/cooling on a full charge, which translates to about 2-3 days of intermittent use for most people.
The actual battery life will depend on a range of factors including things like the environmental conditions, the intensity of warming/cooling sessions, and frequency of usage.
Does it change your core body temperature?
It does not! The Wave can change your comfort without changing your body temperature by using thermal sensations across your entire body. Just like when you’re cold and wrap your hands around a mug of tea, you don’t need to change your core body temperature in order to feel more comfortable!
How do I use Affirm?
On the last page of checkout, select “Affirm Monthly Payments” for your Payment option. After entering your billing address and click “Confirm Order”, where you will be sent to Affirm’s website and asked to answer a few pieces of personal information, and learn more about what your loan options are.
You must be in the United States, 18 years of age or older (19 if in Alabama or Nebraska), and not a resident of Iowa or West Virginia.
Can I try it in person?
For the most part, Embr Wave is sold online, and we encourage you to try it out yourself. We have a 30-day return policy (extended for the holiday season) for this reason!
We do have a few authorized retailers with physical locations, and if you live nearby we would recommend checking them out and demo-ing the product.
MoMA Design Store: New York, NY
B8ta Store Locations: Palo Alto (Bryant Street), Santa Monica (Santa Monica Place), Seattle (University Village), Austin (Austin Warehouse and Domain), San Francisco (Hayes Valley), Corte Madera (Corte Madera Village), Houston (Galleria), Scottsdale (Fashion Square Mall), Short Hills (The Mall at Short Hills), New York City (Hudson Yards), San Francisco (Chase Center).
Can I get it on Amazon?
We do not currently sell Embr Wave on Amazon. If you'd like to purchase using your Amazon account, you can buy Embr Wave using Amazon Pay through our website! Just select the Amazon Pay option during checkout.
If you purchase an Embr Wave on Amazon, we are not able to honor returns or warranty requests, as we're not able to vouch for the authenticity of units being sold by unauthorized sellers.