If you are not satisfied with your purchase from embrlabs.com, embrwave.com, or Kickstarter.com for any reason, you have 30 days from the date of shipping to request a full refund. You may return any Product (as defined below) purchased on embrlabs.com, embrwave.com, or Kickstarter.com in accordance with the terms below.
To qualify for a refund, all the following conditions must be met:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
** We are not able to provide return shipping labels for customers located outside of the United States. International customers must contact us for instructions on how to return the Product(s).
If you return Product to Embr Labs (a) without a return authorization from Embr Labs or (b) without all parts and accessories originally included with your purchase, Embr Labs retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Failure to ship your return back using the provided label within 15 days of initiating a refund may result in restocking fees of up to 50%, depending on the lateness of the return.