Return Policy

DATE OF LAST UPDATE: november 9, 2018

Embrlabs.com 30 Day Satisfaction Guaranteed Return Policy

If you are not satisfied with your purchase from embrlabs.com, embrwave.com, or Kickstarter.com for any reason, you have 30 days from the date of shipping to request a full refund. You may return any Product (as defined below) purchased on embrlabs.com, embrwave.com, or Kickstarter.com in accordance with the terms below.

To qualify for a refund, all the following conditions must be met:

  • A return authorization must be requested from our customer service team within 30 days of shipping. To request a return authorization, please visit this page
  • You must return the Product to Embr Labs to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories and packaging originally included with your purchase, including the product UPC barcode, must be included with your return.
  • You must use the provided shipping label, which includes your return authorization number, to send the product(s) to our inspection center.**
  • The return shipping label must be used within 15 days of its creation, or the postage may be voided, and your return may be subject to restocking fees of up to 50% (depending on the lateness of the return).

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

** We are not able to provide return shipping labels for customers located outside of the United States. International customers must contact us for instructions on how to return the Product(s).

If you return Product to Embr Labs (a) without a return authorization from Embr Labs or (b) without all parts and accessories originally included with your purchase, Embr Labs retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Failure to ship your return back using the provided label within 15 days of initiating a refund may result in restocking fees of up to 50%, depending on the lateness of the return.