DATE OF LAST UPDATE: SEPTEMBER 26, 2017
Embrlabs.com 30 Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase from embrlabs.com, embrwave.com, or Kickstarter.com for any reason, you have 30 days from the date of shipping to request a full refund. You may return any Product (as defined below) purchased on embrlabs.com, embrwave.com, or Kickstarter.com in accordance with the terms below.
To qualify for a refund, all the following conditions must be met:
- A return authorization must be requested from our customer service team within 30 days of shipping. To request a return authorization, please contact Customer Service here.
- You must return the Product to Embr Labs to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories and packaging originally included with your purchase, including the product UPC barcode, must be included with your return.
- The return authorization number must be included along with your returned product.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Embr Labs.
If you return Product to Embr Labs (a) without a return authorization from Embr Labs or (b) without all parts and accessories originally included with your purchase, Embr Labs retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.