Embr Labs offers free shipping and free returns for customers located in the United States. If you are not satisfied with your purchase from embrlabs.com, embrwave.com, or Kickstarter.com for any reason, you have 30 days from the date of shipping to start a return for a full refund.1 You may return any Product (as defined below) purchased on embrlabs.com, embrwave.com, or Kickstarter.com in accordance with the terms below.
To qualify for a refund, all of the following conditions must be met:
- A return authorization must be obtained from our online Returns Center within 30 days of your order’s ship date.2
- You must return the Product to Embr Labs to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories and packaging originally included with your purchase, including the UPC barcode (located on the product box), must be included with your return.
- You must use the provided shipping label, which includes your return authorization number, to send the product(s) to our inspection center.3
- The return shipping label must be used within 15 days of its creation, or the postage may be voided and your return may be subject to restocking fees of up to 50% (depending on the lateness of the return).
- Items marked 'Final Sale' are not eligible for return or exchange.
If you return Product to Embr Labs without (a) obtaining a return authorization from our online Returns Center or (b) using the provided shipping label within 15 days of initiating a return, Embr Labs retains the right to either refuse acceptance of such return or charge you a restocking fee of up to 50%. If Product is returned to Embr Labs without all parts and accessories originally included with your purchase, Embr Labs retains the right to charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
Have questions? Check out our Returns & Exchanges FAQs!
Additional terms and conditions:
1 Shipping and handling charges, gift wrap fees, and international taxes paid (such as customs, duties, or VAT) are not refundable.
2 Purchases made from November 15 - December 31 may be returned through January 31 of the following year.
3 We are not able to provide return shipping labels for customers located outside of the United States. International customers must contact us for instructions on how to return the Product(s).